Frequently Asked Questions
Quick, plain answers about ordering from Brightvie. If your question isn’t here, email or call us and a real person will reply.
Shipping and delivery
Does Brightvie offer free shipping?
Yes. Standard shipping is free on U.S. orders of $35 or more. Orders under $35 are charged a shipping rate based on weight, and a few larger items ship from a separate supplier at their own rate. You always see the final shipping cost at checkout before you pay.
How long does it take to get my order?
Orders are processed within 1–2 business days, excluding weekends and holidays. Delivery time then depends on the product, the fulfillment partner and your address. Check the delivery estimate at checkout, or contact us before ordering if you need an arrival date confirmed.
Can I track my order?
Yes. Tracking is emailed to you as soon as your order ships. You can also use Track Your Order.
Do you ship outside the United States?
Not at this time. Brightvie currently ships within the United States only.
Returns and refunds
What is your return policy?
You can request a return within 30 days of receiving your item. It must be unused, in the condition you received it, in its original packaging, with proof of purchase. Read the full return policy.
How do I start a return?
Email brightvie55@gmail.com or use our contact form with your order number. If your return is accepted, we send you a return shipping label and instructions. Items sent back without first requesting a return cannot be accepted.
When will I get my refund?
We let you know once your return is received and inspected. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may need extra time to post it.
What if a product arrives damaged or isn’t what I ordered?
Inspect your order when it arrives and email us a photo and your order number right away. We’ll review it and make it right.
Can I exchange an item?
The fastest way is to return the item you have and, once the return is accepted, place a new order for the item you want.
Ordering and payment
Is checkout secure?
Yes. Checkout is powered by Shopify, and we never see or store your card number.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If the order hasn’t shipped yet, we’ll do our best to update or cancel it.
How do I use a discount code?
Enter your code in the discount field at checkout. Codes are one use per customer, and the offer details are listed with each promotion.
Products and quality
How does Brightvie choose its products?
We keep the catalog small on purpose. Every product has to solve a real, everyday problem at home and meet our quality standards before we sell it. If a product doesn’t earn its place, we remove it.
Can I share feedback on my purchase?
Customer feedback helps other shoppers make informed decisions. If you have purchased from Brightvie, please share an honest review of your experience.
Contact
Who runs Brightvie?
Brightvie is a small business run by J. Pierre in Fontana, California. When you email us, you’re talking to the people who actually run it.
How do I reach you?
Email brightvie55@gmail.com, call +1 (951) 578-8039, or use the contact form. Include your order number if you’re asking about an existing order.